Contact Us
Last updated 2026-08-24
A real person reads these. Tell us what is happening and we will help.
Reach us
Support hoursMonday to Saturday, 10:00 – 18:00 IST
Registered addressHyderabad, Telangana, India
What to expect
We reply within 2 working days. If something is broken and costing you money, put that in the subject line and it goes to the front of the queue.
For billing questions, include the email address on your account and the date and amount of the charge — that is usually enough for us to resolve it in one reply.
Grievance officer
If something is unresolved after normal support, escalate it here. This is also the address for any question about personal data — yours or your members'.
NameGrievance Officer, EITRI Creatives
Complaints are acknowledged within 48 hours and resolved within 30 days. Write "Grievance" in the subject line so it is not handled as ordinary support.
Registered business
EITRI Creatives
Hyderabad, Telangana, India